Lagoon Tenant Benefits

Yes, once you are enrolled in our monthly plan you may pay off the remaining balance at anytime through our call center at 813.444.5221.  Payoff may not be made at the ticket windows. 

Minimum commitment is 3 months regardless of remaining time on lease.  

We will attempt a 2^nd charge after 2 days.  If the payment is still declined your membership will be suspended.   You may update your credit card payment information through our Call Center at 813.444.5221.

Yes, we have a wide variety of food, and both non-alcoholic and alcoholic beverages available for sale. For your convenience, we have complimentary water stations located throughout the Lagoon grounds. 

If you have any dietary restrictions and have any concerns, see additional information under “What if a member of my party has food allergies or special dietary restrictions?”

Outside food and beverages are prohibited; see additional information under “Can I bring coolers, food, and beverages?”

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year; no refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

Please call us at (813) 444-5221 or click here to fill out our Contact Us form with your order number and a team member will be able to assist you.

MetroLagoons is a family and residential experience; therefore, we ask that family friendly attire be worn throughout the duration of your visit. We suggest proper swim attire, shorts, t-shirts, cover ups and other family friendly beach wear.

For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the Lagoon waters.

In the event of inclement weather our Blue Sky Guarantee will provide a rescheduled visit under specific conditions. Please visit MetroLagoons.com/BlueSky for more information.

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close the lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

Mandatory inclement weather safety guidelines:

Lightning Mileage Procedures

• 12 miles – paddleboards & kayaks must return to the dock.
• 8 miles – all guests clear out of the water including free swim areas, obstacle course, in water slides, Island seating area, and Lagoon.
• 4 miles – all guests are advised to seek shelter.

Lagoon leadership and water safety staff will give approval for guests to re-enter the water and resume in-water activities after lightning strikes have cleared designated ranges and no new strikes are reported within a specified period of time. It is at the company’s discretion whether the lagoon will remain closed or reopen after weather events.

Parking is free for all visitors. Cars may not be left overnight and are subject to towing at the owner’s expense. 

  No, each plan is a 12-month commitment and may not be terminated early. 

BRING your towels (towels are available for purchase, but there are no towel rentals), sunscreen, one pool noodle per person, personal life jackets, and water toys (no toy guns or appearance of guns).  

Do NOT bring – chairs, shade, umbrellas larger than 6’, pop up shade structures, floats, coolers, food & beverages, or large Bluetooth speakers (must be able to fit in a purse or small backpack).

No outside food, beverages or coolers are allowed at the Lagoon. A personal, sealed bottled water or empty reusable water bottle is permitted and can be filled at complimentary water stations onsite. Approved bottles must be empty or sealed upon entry.  

Infant formula and sealed baby food is also permitted. Glass containers are not permitted.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year. No refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

The Lagoon is a swim-at-your-own-risk facility. Please be advised that there are no lifeguards on duty in free swimming areas. Parents and supervising companions must always monitor children throughout their time at the Lagoon. Failure to monitor children in your party may result in removal from the Lagoon without restitution.    

American Red Cross Certified Lifeguards are present at Water Activity areas to provide instruction on how to experience each activity.

A limited supply of complimentary life jackets is available in designated areas on a first come, first served basis.  Availability is not guaranteed but personal life jackets are permitted. Certain Water Activities require the use of a life jacket which will be issued for the length of the activity.

Children under the age 14 years must be accompanied by a supervising companion who is able to determine their ability to safely participate in water activities and is responsible for accompanying and supervising them while on property.

Cabana rentals can be purchased in advance of your visit.  Due to limited capacity, we strongly suggest making advance reservations.  

Our Lagoons are not heated, and water temperature can vary.  Average temperatures closely follow Tampa Bay’s average water temperature.