Proper attire is a must. Guests wearing thongs, t-backs, or clothing with offensive language or imagery will be required to change or to leave the premises without restitution.

The requirement for a swimsuit bottom to provide sufficient coverage aligns with maintaining our family-friendly establishment.  We aim to meet societal norms and expectations regarding modesty and appropriateness in an environment where guests of all ages are present.   As a guide, an acceptable swimsuit bottom will provide ample width to continuously cover the center of the buttocks.  

For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the Lagoon waters.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year. No refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

No outside food, beverages or coolers are allowed at the lagoon. Additionally, no outside liquor or alcohol is allowed at the lagoon. A personal sealed bottled water or empty reusable water bottle are permitted & can be filled at our water stations onsite. Infant formula and sealed baby food is also permitted. Food is available on site, along with catering packages that must be ordered in advance. If you are renting a group space and decide to add an outside catering fee, please be advised that there will be a per person fee and catering must be pre-approved by our leadership team. 

Parking is free for all visitors. Cars may not be left overnight and are subject to towing at the owner’s expense.  

BRING your towels (towels are available for purchase, but there are no towel rentals), sunscreen, one pool noodle per person, personal life jackets, and water toys (no toy guns or appearance of guns).  

Do NOT bring – chairs, shade, umbrellas larger than 6’, pop up shade structures, floats, coolers, food & beverages, or large Bluetooth speakers (must be able to fit in a purse or small backpack).

In the event of inclement weather our Blue Sky Guarantee will provide a rescheduled visit under specific conditions. Please visit MetroLagoons.com/BlueSky for more information.

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close the lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

Mandatory inclement weather safety guidelines:

Lightning Mileage Procedures

• 12 miles – paddleboards & kayaks must return to the dock.
• 8 miles – all guests clear out of the water including free swim areas, obstacle course, in water slides, Island seating area, and Lagoon.
• 4 miles – all guests are advised to seek shelter.

Lagoon leadership and water safety staff will give approval for guests to re-enter the water and resume in-water activities after lightning strikes have cleared designated ranges and no new strikes are reported within a specified period of time. It is at the company’s discretion whether the lagoon will remain closed or reopen after weather events.

Yes just be sure that you receive any wristbands / stamps needed at arrival so that our lagoon staff can identify you for re-entry.